Frequently Asked Questions

Q. Should I still register if I only want to recycle 1-2 cartridges each year?
A. This program is for those who are going to recycle 30+ cartridges or small electronics (laptops, MP3 players, GPS devices, digital cameras) each year. If you cannot meet those volumes, please use your local recyclers instead of this program.

Q. Can I ship cartridges, cell phones and small electronics (laptops, MP3 players, GPS devices, digital cameras) from anywhere in the world through this program?
A. This program is only available in the contiguous United States.

Q. Which cartridges, cell phones and small electronics can I recycle through this program?
A. All inkjet and laser cartridges, cell phones and small electronics (laptops, MP3 players, GPS devices, digital cameras) are currently being recycled through this program.

Q. How often can I send in shipments of cartridges, cell phones and small electronics?
A. This is an ongoing program. There are no deadlines for shipping your empty printer cartidges, used cell phones and small electronics (laptops, MP3 players, GPS devices, digital cameras). The prepaid shipping labels do not expire so you can send one shipment a day or one shipment a year. It’s completely up to you.

Q. Are bulk shipments accepted through this program?
A. A freight pickup can be arranged at no charge to you for shipments containing at least 100 laser cartridges. Please contact customer service toll free at 1.866.377.7575 to arrange a pickup.

Q. How will I know when my shipment arrives at Rhinotek's recycling center?
A. All shipments received at the recycling center are scanned at the door. Then the contents of each box are inspected and the results are recorded in your online account. Once this happens, you will see these results posted in the "shipment history" section of your online account.